• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-24-2018 05:12 AM - last edited on ‎01-24-2018 10:03 PM by Retired

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer series
Operating System: Chrome OS

Hi,

I'm having problems with the printer not scanning to email. I'm getting Server Connection Error. 

 

It used to work fine before and I am not sure what happened to it now.

 

I have checked the primary DNS IP on the printer and it matches to my modems primary DNS IP.

 

When I log into my modem I can check what devices are connected to it and I can see my printer there as well.

 

I have attached some screenshots to this message as well.

 

 

IMG_20180124_112215.jpgIMG_20180124_112215.jpgIMG_20180124_120658.jpgIMG_20180124_120705.jpgIMG_20180124_111504.jpgIMG_20180124_110824.jpgIMG_20180124_120223.jpgIMG_20180124_112602.jpg

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.