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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet 200 MF M276nw
Microsoft Windows 10 (64-bit)

I have been using the same scan path since I set up the printer/scanner back in 2014 but all of a sudden it no longer works. I have tried deleting the profile and creating a new folder and putting in the correct path but it still doesn't work. I have tried over and over again and am getting frustrated. Has anyone out there had the same problem? I would really appreciate some insight. The error message is: Cannot connect to the network folder. Ensure the shared folder name is correct.

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