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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-22-2018 06:55 PM

HP Recommended
Product: HP Officejet Enterprise MFP Color X585
Operating System: Microsoft Windows 10 (64-bit)

Hello. I am currently trying to configure my Officejet Enterprise MFP X585 to be able to scan to email. I do not have an SMTP server of my own so I am attempting to configure the device to scan to email using Gmail's free SMTP server.  I have entered the server as smtp.gmail.com, the port as both 465 and 587 and have tried to configure both with and without the SSL protocol box enabled. Under user credential verification I have tried both "use credentials of user" and "always use these credentials" and proceeded to enter my gmail email adress and password. Despite this, the test email is not able to be sent and the configuration is not working. Under my Gmail settings I have enabled access for less secure apps and disabled 2-step verification.

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