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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-23-2018 10:48 AM

HP Recommended
Product: Envy 120
Operating System: Mac OS X 10.11 El Capitan

I have installed, cleaned, and aligned a new black cartridge.  I have also performed the reset outlined below and have had no success.  Would appreciate any further assistance.  Thank you in advance.

 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle
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