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‎03-10-2018 01:35 PM

HP Recommended
Product: Envy 15-j011-dx
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,

 

From what I can find the hinges on the HP Envy are a defective design, both my upper and lower case are broken from this defective design. It is very disheartening as I purchased an HP on the recommendation of a friend in the IT Business of praised their support and products. I looked up the parts on the HP website and it will cost $175.16 for both the upper and lower sections. I think that it is insane to charge that much money for the parts, a piece of plastic and aluminum, its price gouging and I would need the parts if the hinge was not of a inferior engineering. It seems wrong. Has anybody come up with a better solution that is realistic, the computer is a couple years old but I never expected a hinge to make me have to buy a new one. I made sure to get the best I could afford, it has the nice i5 processor and lots of ram and should be quick and relavant for at least another two to three years, if I have to buy a new computer because of a hinge I would never buy another HP again. Does anybody have an idea how to solve the broken hinge problem without getting taken advantage of and paying $175 for two parts that should cost maybe 60-80 bucks? Any help is appreciated,

Thank you  

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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