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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-11-2018 04:43 PM

HP Recommended
Product: Envy 7855
Operating System: Microsoft Windows 10 (64-bit)

I just purchased the Envy Photo 7855 today, and I am trying to setup the scan to email piece.  I provide the email address in the initial setup screen, and I get the initial PIN sent to my email.  However, when I type in the PIN, I get the following error message --

 

"Login Error

There was an error logging in.  Check your Email address and PIN and try again."

 

I have tried this several times (which the printer sends different initial PIN's every time).  I also applied the latest firmware update before I started this endeavor.

 

Any ideas why this is not working?

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