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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-18-2018 11:35 AM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I used to be able to, but now I can't scan to a network folder. The IP address for my printer is incorrect and when I use the printer assistant software it fails. 

Here's what I'm doing:

From printer assistant, Iselect "Tools", then "Update IP Address"

I enter the correct IP address in the box and hit the "Test" button, it responds with the folowing message: "Success! Your device was found at the current IP address. Click Save to update your software."

When I click Save I get this message: "We are currently unable to update the device. Please reboot your system and try again if you still have problems using the device."

I have rebooted and tried again multiple times with the same result. I've also reset my modem without any better luck. 

 

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