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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎03-20-2018 03:10 PM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

I've gotten this "Printer is Offline" message off and on for the year and a half that I've owned the printer.   A week of two ago I ran the Print and Scan Doctor and noticed a link to update the printer software since the new update addressed connectivity issues.  For the first couple of days it stayed online.  Then it started to go offline every so often requiring me to power down and power up the printer.  Not hard but a nuisance.  The software version I installed is from July 2017 (fairly recent).  Is there something, anything I can do to resolve this issue? Please someone help me (and a lot of others i imagine).

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