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‎03-22-2018 10:16 AM

HP Recommended
Product: DJ3630
Operating System: Microsoft Windows 10 (64-bit)

Hi all

I've updated windows to the latest fall creators update and its screwed up my printer settings. I now have lost permission to change any settings etc and despite downloading and updating the drivers its the same. Basically everything is locked so I can't turn on borderless for instance....

 

I've been on the MS forums and they suggested a few things - none of which have worked. These include changing spool setting, uninstalling the printer etc, deleting packages and even doing a repair install of window10. They've all failed.

 

Whenever I install the printer drivers, even from the original CD, it will only install the basic driver software, not the full software.

 

I'm running a x64 PC with windows10 pro. I've checked all the administrator settings and amended these too.

 

Does anyone have any ideas how to fix this as I've already spent 3 days trying to sort this out !

 

thank you

 

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