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‎03-24-2018 02:34 PM - last edited on ‎09-19-2025 01:09 PM by Moderator

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Product: HP Envy 5540

Hi.  After working for a while, my HP Envy 5540 printer now will only print in Black and White from my Windows 10 device.  Going to printer options it doesnt have an option for Colour or B&W, as it used to have.    

 

For clarity:

 * Printer prints in colour fine from Windows 7 and IOS devices - so not an ink problem and not a physical print problem

 * I am not being offered a print setting to choose colour - so it isn't a simple user error on printing

 * I have tried HP Print and Scan Doctor - it printed a Black and White test page (and this didn't have any option to state this as an outcome so not helpful)

 *  I have tried using the HP Uninstall and reinstalled by "Adding Device" in Devices - no improvement.

 *  There isn't a coulur / black and white option in the HP App - so thats pretty dumb also 

 

This seems to be a common issue with HP Envy and Windows 10, perhaps driver incompatibilities, but not finding any solutions anywhere.

HELP please ! 

 

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