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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-01-2018 07:24 PM

HP Recommended
Product: Photosmart C5180 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I have a Photosmart C5180 All-in-One connected via USB to Windws 10 64 bit.

Scanning doesnot workl, although it did work in Windows 7.

 

Application Event log shows:  C:\Program Files (x86)\HP\Digital Imaging\bin\hpqkygrp.exe as a faulting application.

I have tried every combination of Compatibility, from Windows 8 down to Winfdows XP compatibility, but nothing works.

I have reinstalled the entire  application suite, but scanning does not work.

I have tried this on two different Windows 10 laptops, both present the same issue.

Printing works fine.

 

Has anyone managed to get the C5180 scanning funtion working under Windows 10?

 

Thanks

Martin

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