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HP Recommended
HP Omen 15
Microsoft Windows 10 (64-bit)

In few days after a purchase of HP Omen laptop green tint appeared on the edges of the webcamera images (I added a photo of a white sheet of paper taken by webcamera to show what is going on).

The camera is HP Wide Vision HD Camera.

I've  tried all suggestions on HP Support Forum that I've found, but none of them worked:

  • Webcam driver is up to date according to Windows' device manager
  • Issue persists in any webcam software (Windows 10 built-in camera software, Skype, CyberLink YouCam, ...)
  • BIOS is up to date
  • Disabling/Enabling and Deleting webcam in device manager
  • Different lighting, positioning...
  • Reinstalling drivers using HP Recovery Manager
  • others...

I think this is software issue, because initially after purchase everything worked fine. Then after software updates by HP Support Assistant issue appeared. Interesting thing is also that when I'm trying to update the webcamera driver the device manager says that it is up to date, but the version is dated by year 2006.

 

PhotoCamera.jpg

 

I've found that I'm not the one who has this issue. Check this link:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/WebCam-HP-15-ce013np/td-p/6427...

But there was no any solution.

 

Please help!

Who Me Too'd this topic
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