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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-07-2018 02:58 AM

HP Recommended
Product: HP ScanJet Pr 4500fn1 Scanner
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

I have trying following the exact steps below and check if that may help:

 

  1. Click the network setting on the printer and locate its IP Address.
  2. Type that IP  from the browser on your PC to access its EWS page.
  3. Click the Scan tab.
  4. Under Scan to E-mail click Outgoing Email Profiles.
  5. Set the requirement info.
  6. Fill the mail settings as following:
    - smtp.gmail.com
    - 465
    - Check the box next to SSL
    - Check the box next to the SMTP Authentication option
    - Type your full gmail address as teh user name and type the gmail password.
  7. Click Save and Test but shows "The Test Was Unsuccessfull"

I have set connectivity following the steps below:

  1. Click the Network tab.
  2. Under the active connection type section click IPv4 (Wired / Wireless).
  3. Keep the IP Address Configuration as exists, under the DNS Address Configuration check the box next to Manual DNS Server.
  4. Set the Preferred DNS as 8.8.8.8
  5. Set the Alternate DNS as 4.4.8.8 /8.8.4.4

But problem remain same, failed.

 

N.B: How to installed security certificate. Please help.

 

 

Thanks/Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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