• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-13-2018 10:26 AM

HP Recommended
Product: Deskjet 3510
Operating System: Microsoft Windows 10 (64-bit)

After I had to change the Comcast modem and get new SSID/password for our cable, I can no longer get my printer to function wirelessly.  It will usually print with the USB cable.

 

I've read the previous messages and responses.  I've already tried most all of the fixes I've read.  I've shut everything down and unplugged a few times.  I have reinstalled the driver & rebooted. 

 

During the wireless connected process it will ask me to plug printer to computer via USB.  Sometimes when I do that there is no response from USB....it's as if the USB ports are not active.  But after a reboot it works again.  Still, I am unable to get the printer connected wirelessly.

 

When I push the Wifi status button it says "Not Connected".  SSID: N/A...etc.  I've even restored the printer settings to FACTORY DEFAULT.  

 

Please, can anyone help me? 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.