• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎05-08-2018 04:18 AM

HP Recommended
Product: Pavilion 15-aw054sa
Operating System: Microsoft Windows 10 (64-bit)

Within the last two months, my notebook has started turning off unexpectedly.

 

It does not go through the 'shutting down' process and there are no prior notifications that shutdown is sheduled or required, it just 'cuts out' or switches off. It is really frustrating as I regularly lose my work.

 

This happens whilst running either on direct a/c power, or running off the battery.

 

I do not know whether this is relavent, but straight from the box the fan on this notebook has been extremely loud -by far the loudest I've ever had in a notebook.

 

Also when the notebook is on standby and closed, sometimes I can hear the fan kick start up again as if the hardrive is waking up.


The laptop is only one year old (April 2017), bought from high street store.

 

Any thoughts and support would be greatly appreciated.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.