• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-03-2018 02:45 PM

HP Recommended
Product: HP OfficeJet5252
Operating System: Microsoft Windows 10 (64-bit)

I bought this printer about a week ago, and it connects to print off documents just fine. The alignment test went by without any problems, but I can't scan anything from the device onto my computer.

 

Here are some things I have tried:

 

-Running the installation process over again (twice)

-Unplugging, then plugging in / restarting the device

-Downloading the HP Scan program from Microsoft Office

 

I've gone through all the settings and everything seems to be normal and turned on.

 

When I try to get into the HP Printer Assistant app, the only thing I've got under the 'Scan tab' is 'Scan a Document or Photo'. There are no other options.

 

scan image.png

 

I don't have a smartphone, and I'm connected locally. When I try to connect to a wireless network, it kept telling me that the network can't be found, and eventually I got tired of it and connected locally. And, yes, the cord connecting the HP printer to the computer is plugged in on both ends.

 

Did I install this wrong? It's kind of important that I get this figured out, I need to be able to scan for my job.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.