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HP Officejet 7610
Microsoft Windows 10 (64-bit)

I changed my wifi (SSID and password) so my printer's previous wifi connection is not available anymore. I switched cable internet providers which is why.

 

What I have tried:

1) Reset the printer to factory defaults using the printer panel

2) Reset the printer, laptop, router

3) On my PC, tried to install a new device but the PC cannot locate the printer.

 

I cannot install/connect to the new wifi. When I press the network icon on the printer panel, then Settings, Wireless Set-up Wizard, it just says "Wireless Connection has been disabled. Contact your network administrator..." That is me.

 

 

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