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‎06-10-2018 06:50 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Hopefully "Jamison" can help with this.  My printer was printing fine until I installed new cartridges.  I purchased HP cartridges (inclues 902XL, 902 Cyan, 902 Magenta, 902 Yellow).  Now it only prints in black--no color.  The printer "sees" that the cartridges are full, but nothing!  I tried making a color copy like Jamison suggested, and that too comes out black.  I spent hours working on this problem to no avail.  Any help would be greatly appreciated.

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