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‎06-18-2018 04:49 AM

HP Recommended
Product: deskjet 3636
Operating System: Microsoft Windows 10 (64-bit)

My deskjet will not connect to new router/provider.  It connect fine with BT - moved to SKY and will not now connect.

 

I have followed all instructions from HP Troubleshoot programme i.e. linking via USB cable between laptop/printer.  I can see all the correct router details including password and checked they are correct.

 

This is absuletely stupid and spent HOURS trying to resolve.  I really want to talk to someone but HP doesn't do that unless your in warranty!!!!

 

Does anyone have the answer before I have to go out an buy a new printer??

 

Thanks

Annie

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