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‎06-23-2018 07:50 AM

HP Recommended
Product: HP OfficeJet Pro 7720
Operating System: Microsoft Windows 10 (32-bit)

When clearing a paper jam, I inadverentenly puled out a very thin plastic strip with a triangle at one end and a circle and smiley face at the other.

 

The printer has the error message: 'Carriage jam - The print cartridge cannot move'

 

I think that the plastic strip is called the encoder strip. Anyone have easy step by step instructions as to how to put the encoder strip back into the printer?

 

I have had a look elsewhere on this and other forums, but I cannot equate pictures of other HP printers with the OfficeJet 7720.

 

Trying to see if there are do it yourself solutions, as the cost to send this to a place to repair may be almost as expensive as a replacement printer.

 

Many thanks

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