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‎06-29-2018 03:33 PM

HP Recommended
Product: HP Officejet 7500A Wide Format e-All-in-One Printer - E910a
Operating System: Microsoft Windows 10 (64-bit)

I have gone thru several steps to fix an alignment failed message and my printer not printing.

 

at first I got the message I needed new ink cartridges. 

   bought as usual genuine hp replacement cartidges

 

after replacing the cartridges

 

I got the message the printhead needed to be cleaned. I ran the clean printhead several times and it kept failing. Followed the directions for taking the printhead out and manually cleaning it.  Still failed to print.

Next step: bought a new HP genuine printhead. 

 

Installed new printhead with my barely used ink cartridges.

 

errors message i needed new ink cartridges.

 

today I once again bought new ink cartridges and installed in my new printhead.  

 

Still not printing, still getting the Alingment Failed message. 

 

Not sure what my next step should be.

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