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‎07-15-2018 11:28 AM

HP Recommended
Product: hp envy 5660 & HP Envy m7 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I had a problem almost identical to a recent previous post on 7/11/18, so I am  copying that edited with my different details:

I was having trouble to print on July 11, 2018. I was informed that my printer was offline. When i went online for HP tech-support i was transferred to Sapphire Softech Solution who requested access to my system in order to resolve the problem. I was told by them I colud not communicate with my printer because of firewall protection not installed and was charged $299 for a 2 years contract. I believe they tricked me into taking control of my computer by misrepresentations and inaccarate statements. At the time I felt like I didn't have any choice if I wanted HP printer support.  Now I am concerned that this was a scam.

 

Is Sapphire Softech Solutions an HP support team and why was I tranferred to them?

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