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‎07-19-2018 11:30 AM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

only 2 weeks ago, I was with a support rep online who put my printer back online. Then again after another power outage (1hour long) just yesterday I am having another offline issue with our printer. Everything is fine and I can copy from it but when I try to print from my computer or phone the printer is not there. I've ran the scan doctor, uninstalled and reinstalled everything and I am back to not being able to figure out what the issue is... I entered the printer IP address and nothing comes up... I need your help. After a power outage I shouldn't have to go thru so much to get this thing to print! Please help, We havn't even had this printer for month! Help is appreciated

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