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‎07-30-2018 11:12 AM

HP Recommended
Product: office jet 6100 H611a
Operating System: Microsoft Windows 10 (64-bit)

I connected my old printer to my new computer after it had not been used in about a year.  I have replaced the cyan, yellow and magenta cartridges.  The black is half full.  I can not get it to print in anything except cyan and yellow.  I have run the clean print head thing at least 10 times now.  Still nothing.  I have also tried popping out the magenta and black - to make sure thye were all the way in.  Any ideas?  

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