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HP2630
macOS 10.12 Sierra

My brand new printer consitently will not print in colour on my Mac - when I request a colour test page, it prints colour, my friend printed a page from her phone, which printed in colour, but anytime I try to print a photo or anything from my mac it will not print in colour. The printer preset always has black and white turned on as default which I turn off, and I have attempted every setting printing from pdf, photoshop, word, nothing will print in colour, only black and white. I'm totally stumoed and it's very frustrating as it is brand new and clearly is capable of it, any help appreciated.

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