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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-29-2018 05:34 AM

HP Recommended
Product: HP Officejet pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I recently got a new internet service provider and a new router.  Now I am having some problems printing and some problems scanning.  

On the printer screen, when I choose scan to computer, my computer name is not listed there like it was before I got the new router.  However, there is a computer "other."  When I choose "other," I see that I can then scan to my computer but the computer then uses a different software for the scanning and I don't like that software as much.  I think it's the Windows 10 built in software.  Also, the windows 10 built in software always uses the flatbed scanner and I wanted to scan using the document feeder.

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