Mobile Printing & Cloud Printing

Hi,

I went online today to check my Instant Ink status, as it's near the end of my billing period.  I was presented with an Updated Terms of Service, which I agreed to.  I was then given the option to enroll in Instant Ink.  My existing printer and account history had disappeared.  Logging off/on, logging on with a different browser, or with the Windows 10 and Android apps didn't work, either.

I then went over to HP Connected, and ran into a similar issue.  My logon was fine, but the printer / custom email address / permitted email list were all gone.

Hitting the Web Services icon on my printer indicated that I was still connected, and I printed the page with the claim code.  When attemting to use the existing claim code to reconnect, HP Connected rejected it as invalid.

As per the troubleshooting steps, I removed and re-enabled Web Services to get a new claim code.  When I've done this in the past to deal with Web Services <> HP Connected issues, my existing Instant Ink subscription and carryover pages have always reappeared.

In this case, it looks like a new account was created from scratch, and all my billing history / carryover pages /etc is gone.  There may also be another set of cartridges heading my way, even though my existing cartridges are 50% and 75% full.

I couldn't find a way to send a support request via email, and chat / phone are closed until tomorrow.  I saw a few other posts from users having trouble with Instant Ink and HP Connected, so I figured I'd add mine.