• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-12-2018 05:33 PM

HP Recommended
Product: OJ Pro 6835
Operating System: Microsoft Windows 10 (64-bit)

I am trying to set up my machine to receive fax digitally onto my compluter.  The directions say to go to the Printer Assistant but there is no option to set this up there. On the machine itself I go to Setup, fax setup, preferences, HP Digital Fax, and it states that this feature is not setup, see documentation.  I've been all over HP's site, going around in circles.  I've tried shutting down my printer and uninstalling software, restarting my comp and then reinstalling, same thing.  Help!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.