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‎11-14-2018 04:31 PM

HP Recommended
Product: HP OfficeJet 5255
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased an HP OfficeJet 5255 and I am attempting to set it up wirelessly. The printer is connected to my wireless network via an ASUS AC2300 router, on the 2.4Ghz wireless band, and reports this connection fine. My router's status page also reports the printer as being connected, and I am able to ping my printer's IP address.

 

On my Windows 10 desktop, I attempt to run the HP OfficeJet 5200 series install. I get to the network Check step, and it asks me to select a device to isntall. It lists my device, with the correct MAC address and IP. I select the device and I get a progress bar for several minutes before it informs me "Unsuccessful Network Installation"

 

I've attempted various troubleshooting

1. Restarting Desktop

2. Restarting Router

3. Trying both 2.4Ghz and 5Ghz wireless bands

4. Using the HP Print and Scan Doctor (It attempted to install the drivers, and stalled)

4. Turning off desktop's firewall via the HP Print and Scan Doctor (install still hung with firewall off)

5. Using Window's built in printer detection (it also sees the printer but hangs when I tell it to install)

 

Things I have not tried yet

A. Turning off the router's firewall

B. Connecting the printer via a wired connection

 

I'm looking for other possible solutions as I do not have high confidence my next step (A) will produce any results. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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