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Pavilion 15-au018wm
Microsoft Windows 10 (64-bit)

Hi

 

Laptop only charges with the adapter only when I shut down computer, I have disabled and unistalled the Microsoft ACPI=Compliant Control Method batery, but the results are the same.  

 

 

Specs is Windows 10

SATA HD

 

I have reinstalled windows 10, no luck

I have updated the BIOS with no **bleep**.

 

Please advise

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