HP Pavilion 15-au018wm Only Chargers when laptop is OFF

[ralphy4321]

Hi

Laptop only charges with the adapter only when I shut down computer, I have disabled and unistalled the Microsoft ACPI=Compliant Control Method batery, but the results are the same.  

Specs is Windows 10

SATA HD

I have reinstalled windows 10, no luck

I have updated the BIOS with no **bleep**.

Please advise

[Echo_Lake]

@ralphy4321
 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your notebook battery charges when it shuts down.  I appreciate your efforts to try and resolve the issue.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you performed hardware diagnostics on battery and Ac Adapter?
Did you try another charger?
Does the notebook shut down immediately (right after you unplug the charger)?
Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to those question, I have a few troubleshooting steps, you could perform to isolate the issue:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps: ( As you've performed these steps, I would recommend please follow this method) 

1. Go to Start, search for Device Manager, and open this result. 

2. Expand batteries. 

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts. 

4. Shut down the computer.  

5. Disconnect the charger. 

6. Remove the battery. 

7. Hold down the power button for 1 minute. 

8. Insert the battery only. 

9. Attempt to turn the battery on.

If possible, try an alternate charger.

Let me know how this pans out,

Good Luck!

If the information provided was helpful, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[ralphy4321]

I have a product number X0S49UA#ABA hp Pavilion Notebook System Bios F.48

Have you performed hardware diagnostics on battery and Ac Adapter? Yes Battery Passes when I do the AC it says no Adapter found. If I unplug and plug adapter and do the test fast enough it passes
Did you try another charger? No i don't have another charger
Does the notebook shut down immediately (right after you unplug the charger)? No, stays on until battery dies
Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)? On the bottom right it says whatever percentage remains but i do not see the outlet plug. If i unplug AC adapter and plug in, I will see the outlet plug for 2 seconds and It will say plugged in then it will dissapear

[Echo_Lake]

@ralphy4321
I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[LovelyAurora]

What was the solution to this? I seem to be having the same issue