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‎11-22-2018 12:37 PM

HP Recommended
Product: Sprocket 200
Operating System: Android 8.0 - 8.1 Oreo

I bought my Sprocket 200 5 days ago and it was working great to being with. I then tried to connect to it two days ago and it wouldnt print, i tried uninstalling and reinstalling the app, resetting the sprocket, pairing and unpairing it with my phone and restarting my phone. I have done this multiple times in the last few days. The sprocket will connect to the app on another phone. It pairs with my device but in the app it does not find the sprocket. The sprocket is charged over 50%, so is my phone, the devices are right beside each other and the sprocket contains the zink paper. Please help!

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