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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
MacBook Pro
macOS 10.14 Mojave

Brand new 3755 Printer/Scanner won't scan a document.  It either says the feeder is empty or it scans a tiny portion of the document and then stops and says it's done.  When I place the document the blue light of the guide is on indicating that it knows something is there.  It even grabs it a little.  But when I press scan from either my MacBook Pro or my iPhone it says feeder is empty (or scans a small portion).  How can I fix this?  Thank you!

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