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‎12-02-2018 05:37 PM

HP Recommended
Product: HP ENVY Photo 6255
Operating System: Microsoft Windows 10 (64-bit)

Hava had my HP ENVY Photo 6255 for a few months in my dorm with very few issues. Occasionally, it would refuse to print my documents, producing a pop-up that said the "Printer is in an error state." I would just run the troubleshooter and it would fix itself. However today the troubleshooter has continuously said that it could not find a problem. My documents will enter the print queue, enter an error state, and sit there until I've manually cancelled them. I've tried restarting both my laptop and the printer, but since I'm in a public university dorm I can't restart any router or connectivity device. Any advice?

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