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‎12-05-2018 10:40 AM

HP Recommended
Product: HP Envy Photo 7830
Operating System: Microsoft Windows 10 (64-bit)

I have a new 7830 printer.  When I try to print a Word document which contains a picture, the picture appears too large and the righthand side of the picture is missing.

 

The original picture size was wider than an A4 page but it has been dragged at the corners to make it smaller than the printable size of the page.  In the Word Print Preview Screen it appears correct.  When printed on an HP Laserjet it appears correctly.

 

When printed on the HP Envy Photo 7830 it is printed incorrectly.  It seems that the picture is printed at its original size rather than the reduced size created in Word and as shown in the Word preview.

 

I suspect this is a problem with the Printer Driver.

 

Also, Word reports that the bottom margin must be set to 1.6 cms when the 7830 is selected but the printer documentation says the bottom margin can be as small as 0.3 cms.

 

Any advice would be most welcome.

 

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