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12-12-2018 09:51 PM
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)
Purchased a 15" Envy x360 about two weeks ago and am noticing that the battery drains even when the laptop has been shut down. For example, last night I powered off at 97% battery life. One day later I started the laptop and noticed the battery life was at 93%. I do not understand how the battery can lose this much life in 24 hours when powered off. Since the computer is well within its warranty period, should I simply return it or at least request a replacement battery? Thanks in advance for your advice.
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