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‎12-13-2018 03:13 PM

HP Recommended
Product: Officejet 5740
Operating System: Microsoft Windows 10 (64-bit)

I have a 

Product Name HP Officejet 5740 e-All-in-One Printer series

Product Model Number  B9S76A

Firmware  NPM5CN1830AR

   

Issue started, I believe that after it updated itself to the what is reported as the latest firmware.

 

The printer will not connect to HP Print Services to update page count aned requires user input on the display to print anything. 

 

It passes most of the diagnostic tests:

Connected with a wired connection, 

Wifi disabled

Wifi Direct disabled

 

Passes the Gateway test

Passes DNS test

Fails on the Proxy test

Configured is N/A

Confirmed is N/A

Connected is N/A

Authenticaion FAIL

Authentication Status Not Run

 

I do not use a proxy server on this network and never have. I have attempted to configure one and then disable it but still get the same connection errors. When I print a Network Configuration Page it does not show a proxy configured.

Proxy Settings: 

Address- Not specified

Port- Not Specified

Authentication- Off

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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