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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-13-2018 03:40 PM

HP Recommended
Product: Officejet Pro 8500A
Operating System: Microsoft Windows 10 (64-bit)

Awhile back I apparently put a new black ink cartridge in that was expired. Since then the printer is constantly trying to align the prinheads and says it failed.  Then it constantly goes into "cleaning the printheads" mode.  I bought a new unexpired black ink cartridge and put it in, but the printer is doing the same thing!  Before and after I put the new cartridge in, my printer diagnostics said that a non HP printhead and black ink were installed but that is not true. Both ARE HP!! Help---the cycle my printer keeps going in is using up all my ink! 

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