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‎12-20-2018 12:47 AM

HP Recommended
Product: HP office jet Pro6968
Operating System: macOS 10.12 Sierra

I bought the HP OfficeJet Pro 6968 about a month ago. I have not printed too much, but while printing tonite, a printer error occured that said:  Printhead Problem:  There is a problem with the printhead Oxc19a0015

I can not get informaiton on it because the printer does not say what it is. What does this mean and how do I fix or clear it?

 

Thank you.

 

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