• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Meet the All-New HP App: One App for All Your HP Devices replacing HP Smart App Click here to view the Details!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎12-27-2018 12:28 PM

HP Recommended
Product: OFFICE JET 8720

I recently changed my ink cartridges (black & color). Prior to the change,  I was getting a pop up message on my computer when I wanted to print color pages asking me if I would like to continue in black&white only since the color ink was low. I would opt for yes and proceed. Now that I have installed the new color ink cartridges the printer won't print color regardless of what I do. Unfortunately, I can't use the SCAN DOCTOR software because it asks for admin rights to my computer but since I have a company comptuter I am unable to download. Before the ink starting getting low everything worked just fine.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.