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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-29-2018 07:56 AM

HP Recommended
Product: HP Officejet Pro 8500
Operating System: Microsoft Windows 10 (64-bit)

I own this printer (HP Officejet Pro 8500) since 2007 (almost 12 years old), still very happy with it except that from time to time, it prevents me from scanning documents directly from the printer (instead, I have to go through HP solution center, less convenient / fast). I am getting following error "LCD List needs to be upgraded". I have tried rebooting my laptop, changing shortcuts in the scan list windows that pops up right after clicking ok, turning on / off the printer, without any effect so far.

In the past, I used to uninstall everything / reinstall everything and it would work for a while...

Any suggestions ?

thanks in advance for your help

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