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‎01-20-2019 11:30 AM

HP Recommended
Product: HP Spectre 13
Operating System: Microsoft Windows 10 (64-bit)

My 2 USB-C Thunderbolt ports seem to have died/stopped working. When plugging anything in and checking device manager nothing shows up. They are able to charge devices however like my phone. The non Thunderbolt USB-C port does work and when I plug devices into there they begin to show up.

 

I went into the startup tools and was able to run a hardware test on both ports and received this error message:

USB PORT CHECK : FAILED

 

FAILURE ID : 934C03-8709GL-XD7X7G-8D5P03

PRODUCT ID: W2K26UA#ABA

 

USB PORT CHECK.jpg

 

Is there anything I can do to fix this issue?

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