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‎01-22-2019 02:02 PM

HP Recommended
Product: HP Officejet 5740 e-All-in-One Printer
Operating System: macOS 10.14 Mojave

Recently upgraded my cable service to Rogers Ignite, and since then have not been able to connect the printer to HP Instant Ink.  I keep getting a DNS/Gateway error message.  I have scoured all of the message boards for help and have completed all suggestions, including installing new software, disabling IPv6, manually entering the IPv4 details.  Curiously, when I reset the printer's wireless settings to default and then sign back in to my network, I receive a successful Web Access Test Results report.  As soon as I click on Connect (to connect to HP Instant Ink), the printer reverts back to the DNS/Gateway issue.  Please help.

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