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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-23-2019 10:41 AM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (32-bit)

I printed several pages of a document without any issue. I then tried to print a few pages I had missed and the printer "printed" several blank pages. I tried printing them again and received an error code that said:Missing or Failed Printhead: The printhead appears to be missing, not detected, or incorrectly installed. Error Code: Oxc19a0013

I followed the troubleshooting suggestions of turning the printer off and then back on a few times. I carefully removed the printhead and placed it back in. Nothing has worked. My product is no longer under warranty.

Prior to receiving the error message, my printer has worked flawlessly.

 

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