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‎01-27-2019 04:25 PM

HP Recommended
Product: HP Inkjet 6700
Operating System: macOS 10.14 Mojave

When I have a problem with my printer (a paper jam in this case), the following message pops up on my computer's screen:

 

Messages could not be displayed in HP Utility - Message Center because the following file cannot be found: “/Users/Shared/HP/HP Event Store/HPEventStore.hpstore”.

 

The options to click are "Create" and "Try Again," but both of them just bring up the same window again no matter how many times I click on it.  I have tried going into the HP Utility app to turn off messages and/or notifications, but then another, similar notification comes up too.  If I restart the computer, the message is gone when I log back in, but it's frustrating to have to do that every time.  The message stays at the front of all the windows so that I can't just ignore it.  How do I fix this?

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