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‎01-31-2019 08:01 AM

HP Recommended
Product: Officejet Pro 8600 Plus All in One - CM750A
Operating System: Microsoft Windows 10 (64-bit)

Last year in August I had problems with my HP 8600 printer.  In fact I un-installed and re-installed the software about 4-5 times!  I even had a case number 5019854301.  I posted on the Forum and eventually the printer appeared to work well with the driver.  However every so often it fails to print and I then run the HP Print and Scan Doctor.  I look at the full diagnosis.  It comes the Print Queue and says has failed item stuck in the Print Queue.  It then clears this and fixes this fault the printer then prints happily for quite a while and the this fault occurs again.  This all appears to be since one of the of the latest upgrades on Windows 10?

 

I am running Windows 10 Pro (64bit) Version 1809 (OS Build 17763.253) so all latest upgrades and patches.  Running on Intel 7 processor with 8Gb of RAM 250Gb SDD System disk (C:) and 1Gb Data disk (D:).  My Driver Update software says the printer software is up to date Version 9.84.0.1189 06/09/2012.  Whereas Device Manager says up to date and gives HP 19/07/2011 26.0.0.  (Strange they don’t give the same answer?).  On the advice of HP support last August I downloaded the latest software and reloaded it many times (about x6 times)!

Including all their advice of cleaning up things. 

 

Printer Product No CM750A - Model No N9119g - FPU Number CM750-6400

Firmware Revision: CN39QEVHRS05CD

 

So any advice as to why the Print Queue should be running into problems under Windows 10 latest upgrades?  And any ideas of how to fix this problem?  Many thanks.

 

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