• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Meet the All-New HP App: One App for All Your HP Devices replacing HP Smart App Click here to view the Details!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-21-2019 08:02 AM

HP Recommended
Product: HP Envy 5530 e all in one
Operating System: Microsoft Windows 10 (64-bit)

I have tried printing photos from my IPad and from  Windows system laptop on my HP Envy 5530 printer. I have used HP advanced photo paper and Kodak photo paper, 4x6 and 5x7. The printer makes the sound as if printing the photo, but it either does not print anything or half prints the photo leaving the other half blank. It also leaves black lines down the back of the photo paper. I can print the photo perfectly onto plain printer paper. I tried to copy a photo on the printer directly onto photo paper. I had the same problem, it only printed half the photo leaving the other half blank. I have cleaned the print heads, run diagnostic print report, aligned the printer. I have checked for updates, there are none. I reinstalled HP Smart app yesterday on my pc. I removed the ink cartridges and unplugged the back of the printer. Then plugged printer back on and replaced the ink cartridges to no avail. I am losing my mind. What can i do to resolve this.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.