-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
02-24-2019 03:10 PM - edited 02-24-2019 11:58 PM
Product: 15-bs015dx
Operating System: Microsoft Windows 10 (64-bit)
15-BS015DX dead. No fan, no HDD, no USB power. Power port LED on and goes on/off if power button is held for several seconds. That is the only sign or sound of life. Also tried battery only, supply only, and hold power button for 30 sec, and remove/reinstall CMOS button battery, and hold Windows key and "B" on power cycle, and tried HDMI to TV. Inserted thumb drive with LED into USB. LED does not illuminate. Any suspects other than bad MB or CPU? Laptop is only 13.5 months old! (just past warranty).
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.