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03-04-2019 10:22 AM
Product: Envy 4520
Operating System: Mac OS X 10.9 Mavericks
Printer has been working fine for 6 months. For some reason it lost the wifi connection and now it cannot find my network when performing a network setup via the Wireless Setup Wizard or by entering my network manaully. All my other devices show this network as available and working. I have reset my router as well as performing a semi-full reset on the printer as well as a network reset with no change to the problem. The network list that is shown during the setup wizard appears to be older outdated information. Many of the networks available in my area do not show on the list. Is the network card dead? Any ideas? Thank you!
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