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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-17-2019 07:08 PM

HP Recommended
Product: HP Officejet 4500 all-in-one wireless
Operating System: Microsoft Windows 10 (64-bit)

When i attempt to open the HP Soluions Center to initiate a scan, My HP 4500 Officejet "HP Solution Center" function gives me a notice the, "Solution Center ahs detected that you do not have the correct versio of Adobe Flash Player for Internet Explorer installed."   The site the pop-up provides as a solution does not address my issues.   the site i am referred to is http://get.adobe.com/flashplayer/  .     I follow the steps with no success.   I tried reinstalling the software and drivers for the HP 4500 for windows 10 and continue to receive the same error message.   Has anyone run into this issue over the past 2-3 weeks (say since February 15) ?  I was able to scan a couple of weeks ago.  I tried to scan a document today and received the error message for the first time.   Help!

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